How Home Care Clients Can Expect Technology to Improve Their Experience

Randi Baxter Posted on Jan 15, 2016

According to the World Health Organization (WHO), the use of technology to support the achievement of health objectives has the potential to transform health service delivery globally. Technology continues to have a significant impact on the home care industry, with an increasing number of home care agencies adopting home care software. The introduction of new innovations such as wearable technologies, Electronic Visit Verification (EVV), and telehealth advancements, are redefining how we interact with and analyze health data, and reshaping how home care is coordinated and delivered.

According to Health IT News, investing in the post-acute client experience is a common theme among hospitals in the US who are reducing readmission rates and improving outcomes. Here are just a few of the ways that your patients can expect technology to improve their home care experiences:

Wearable Technologies Increase Client Involvement

Wearable technologies continue to grow in popularity and have the ability to revolutionize the way clients and care workers share information, interact, and make decisions about their health and care plans.

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The use of wearables allows care workers to remotely monitor client vitals and fitness activity, placing their real-time personal health data in the client’s own hands and allowing them to monitor their progress on the go or in the comfort of their homes.

Clients no longer need to solely rely on a care worker to be proactive in their treatments and health progress, which could result in fewer and shorter visits, staying out of the hospital and better chronic care outcomes.

EHRs Increase Access to Client Data

With the wide adoption of Electronic Health Records (EHRs) and clinical home care software solutions, clients’ health information is available all in one place, when and where it is needed. With solutions like AlayaCare, vitals and data obtained from wearable devices will automatically populate in a client's profile, reducing the need to fill out forms during each visit. EHRs improve point-of-care information availability and reminders, leading to a better client experience and ultimately, improved outcomes.

Adaptation of Telehealth Improves Client Satisfaction

According to research done by Intel, 72% of consumers said they’re willing to see a doctor via Virtual Client Care video conferencing for non-urgent appointments.

Home care clients are demanding convenient, high-quality care, and telehealth offers it. While telehealth can never replace the authenticity of face-to-face visits, the combination of telehealth technologies (such as Remote Patient Monitoring and Virtual Patient Care) in addition to in-person visits can significantly aid in clinical decisions, improve client satisfaction, and increase their overall access to care.

As more providers look to implement these new technologies in order to effectively monitor and care for their clients in their homes, technology silos create gaps between telehealth technologies and the client data stored in EHR systems.

AlayaCare is a leading provider of an end-to-end home care software platform, which includes innovative telehealth technologies and strong software and data support in one solution. With AlayaCare, care workers will have full transparency to client data, without having to look across multiple systems.

Sign up for a personal demo of AlayaCare, online or in-person, and see how our technology is changing the way home care is delivered.
 Home Care Agency Guide to Technology

http://www.theihcc.com/en/communities/health_access_alternatives/2015-another-unstoppable-year-for-telehealth_i7gjbohl.html

https://www.healthit.gov/providers-professionals/health-care-quality-convenience

Topics: Family Portal, Virtual Care