Partnership enhances home and community care client communications
(January 22, 2019) Toronto, ON – AlayaCare has expanded the services it offers home and community care clients through its recent integration with AIRDOCS. The integration provides all AlayaCare customers with the capability to automate, personalize and digitize communications.
Started by customer communications experts, AIRDOCS integrates customer communications management (CCM) components into a SaaS platform providing organizations with a turnkey capability to generate and control any client communication, from anywhere, at anytime, delivered to every available channel.
“Every email, invoice or letter is part of a broader, ongoing conversation with your customer,” said Frik Botha, Business Development Director, AIRDOCS. “Delivering effective communications today is increasingly important no matter the size of your organisation. This partnership delivers a first for our industry. Now all AlayaCare customers have an opportunity to communicate more effectively with each client on their preferred delivery channel.”
The AlayaCare platform was designed for maximum flexibility and to support third-party integrations so that agency clients can customize their software solution to best reflect their business needs. This technology ecosystem, or AlayaSphere, provides functionality and efficiencies by minimizing manual data entry, streamlining the flow of data, and increasing operational productivity.
“A one-size fits all approach to technology and to communications doesn’t work for home care agencies because of the complexity within the business,” said Grunberg, VP Product, AlayaCare. “Communicating effectively with patients is fundamental to providing a quality experience and by offering a solution like AIRDOCS to our clients, we can help them clearly articulate messages that matter using the delivery channel that makes the most sense for them.”
“Our goal is to help agencies improve patient outcomes and we do that by providing tools and services that simplify an agencies operations and let’s staff focus on providing the best care,” added Grunberg.
For more information about AlayaCare and its integration with AIRDOCS, you can read the partnership overview on the AlayaCare blog.
AlayaCare's unique platform includes Back Office, Client and Family Portals, Remote Patient Monitoring, Telehealth, and Mobile Care Worker functionality in one integrated, highly robust and secure, cloud-based system. AlayaCare is providing the platform for Home and Community Care organizations to propel towards innovation and home care of the future. AlayaCare was founded in 2014. http://www.alayacare.com
For more information:
AlayaCare Media Enquiries: Amy Cole, firstname.lastname@example.org, 647-287-0025
AlayaCare Client Enquiries: Brady Murphy, VP, Sales & Marketing, 647-477-4174 ext. 201