September 18-20, 2019

Better Outcomes brings together home care professionals, agency representatives, and industry thought leaders to celebrate a notable year in home healthcare technology and improved client outcomes.

Better Outcomes 2019 will feature product demonstrations from both AlayaCare and its innovative partners, opportunity for hands-on software training, client roundtables and presentations showcasing product developments and expert technology practices.

Best Practices. Better Outcomes.

The purpose of Better Outcomes is to provide the inspiration, education and connections you need to grow and transform your business. How can you use AlayaCare to set your organization up for success? In line with our aim of helping our clients improve outcomes, we’ve developed an agenda covering all the best practices and tips you need to use AlayaCare like a pro. You can expect content such as:

Training Sessions   Industry Expertise  Networking Opportunities Roadmap Presentations Benchmarking Product Input & Updates
Clinical, Operational & Executive Tracks  Feature Highlights  


Product Input and Updates

Throughout multiple product sessions, Neil Grunberg, AlayaCare's VP, Product, will introduce clients to some of the new features and functionality within the AlayaCare platform. Clients and attendees will have the opportunity to provide feedback on new features and suggestions for the product roadmap.

Shared Client Experiences and Training

During several training workshops, Gosia Radaczynska, VP Client Success, will demonstrate how to take advantage of specific features and functionality within AlayaCare. Networking breaks and our evening gala gives clients a chance to share their experiences with the software and exchange best practice insights.  

Industry Expertise 

We've gathered top industry professionals, practitioners and thought leaders to discuss the challenges, opportunities and trends in the home health care and health tech spaces at Better Outcomes 2019.


07:45 am - 08:45 am Registration and Breakfast
08:45 am - 09:00 am Welcome to AlayaCare University 

09:00 am - 10:30 am Concurrent Sessions

Advanced Data Exploration
For experienced date exploration users, this course will extend your DE skills and will enable you to create even more refined and rich reports to drive more value for your organization from the valuable data sitting within AlayaCare

Clinical 101
Prepare your organization for clinical best practices in AlayaCare, regardless of the clinical needs from home care to complex skilled nursing. This course is for clinical or operational leads currently not deployed on AlayaCare or are only using scheduling/back office features and are interested in stretching the breadth of your deployment. 

Coordination 101 
New to AlayaCare? Coordination 101 will give you a foundational understanding of client and employee onboarding within AlayaCare.

Finance 101
Looking to understand finance within AlayaCare? This course will give you a foundational understanding of the financial settings within AlayaCare and how the features work together.

10:30 am - 10:45 am Networking Break

10:45 am - 12:15 am Concurrent Sessions

AlayaSphere: Introduction to Our Partner Ecosystem
Looking to extend your technology ecosystem with AlayaCare?  This course with introduce you to the AlayaSphere and our partner ecosystem.  Along with Kristen Saldanha, Director of Client Experience and Aryn Gatto, Partner Manager - AIRDOCS, ionMy, Caredove and Home Care Pulse will walk you through how they integrate with AlayaCare to take your business to the next level.

Clinical 102
This course will help you develop a plan to roll out or refine your workflows around care planning, and see it in action with the new Care Plan module.

Coordination 102
For clients that are new to AlayaCare's scheduling module, you will leave this course with a foundational understanding of scheduling in AlayaCare and where scheduling tasks can be completed.

Finance 102
For clients that are new to AlayaCare's finance module, you will leave this course with a foundational understanding of the invoicing process and feel confident invoicing out of AlayaCare.

Brain Dates
Not sure if these courses are for you? Take this time to network with fellow AlayaCare users in the foyer!

12:15 pm - 1:15 pm Lunch

1:15 pm - 2:45 pm Concurrent Sessions

Beginner Data Exploration
Learn how to harness the power of data exploration to gain insights from your data and ensure you are operating at your organizations full potential. 

Clinical 201
For clinical or operational leads looking for a migration plan and best practices to Care Plan 2.0 and Forms 2.0, this course will provide your agency with the skills to leverage the new features in streamlining assessments and visit workflows.

Coordination 201
You'll leave Coordination 201 having learned a handful of new tricks to help streamline your organization's coordination and scheduling workflow, increasing efficiency and improving the quality of care. 

Finance 201
Hoping to implement financial management costing best practices within your organization? This course is for experienced clients looking to get more out of AlayaCare's finance module and get hands-on experience with features you might not be leveraging.

2:45 pm - 3:15 pm Networking Break

3:15 pm - 4:45 pm Concurrent Sessions

Roll Out Best Practices 
Considering or preparing for a rollout of AlayaCare? This course will prepare you for an upcoming go-live or project kick-off by covering the implementation of best practices and helping you avoid common errors. 

Clinical 202
This course is for clinical or operational leads who want to take a deep dive into the data of client outcomes. You will determine a foundation for structuring your data in a way to derive clinical data previously unattainable within a home care model.

Coordination 202
Trying to maximize scheduling performance? This course will give you a better understanding of how other agencies are measuring their quality and efficiency and how you can leverage AlayaCare to capture and report on similar data. 

Finance 202
This course is for AlayaCare finance gurus who are looking to learn about the newest and most advanced features. You will leave this course with a better understanding of the 2019 finance features and how your organization can implement them to improve internal controls and processes. 

Brain Dates 
Not sure if these courses are for you? Take this time to network with fellow AlayaCare users in the foyer!

8:00 am - 9:00 am - Breakfast and Registration
09:00 am - 10:00 am Introduction & Opening Remarks 

Adrian Schauer - Founder & CEO, AlayaCare
Neil Grunberg - VP, Strategy & Corporate Development, AlayaCare

10:00 am - 10:45 am Keynote Speakers

Ed Malinowski - CIO, BAYADA

Matt Kroll - President, Assistive Care Services, BAYADA

Founded in 1975, BAYADA has become a trusted leader in providing a full range of clinical care and support services at home for children and adults of all ages.  Follow Ed Malinowski, CIO & Matt Kroll, Practice President Assistive Care, along BAYADA’s journey of growth to not only span numerous specialty practices but also across 360 offices in 23 states and 6 countries – not to mention an incredible conversion to non-profit status and why.  Ed & Matt will share some of their secret sauce to growing and scaling the organization to care for over 1 million people in the past 44 years.

10:45 am - 11:15 am Break +Demo Stations

11:15 am - 12:00 pm Breakout Sessions

Grand Ballroom: Todd Austin, COO | Home Care Pulse - How Caregiver Satisfaction Impacts Recruitment and Retention

Niagara Room: Lisa Althaus, Channel Partner Manager | Waystar - Best Practices in Medicaid Billing

Salon A: Angela Brewer, CEO | Acclaim Health - Leveraging AlayaCare to Drive PSW Capacity

Salon B:  Networking & Brain Dates

12:00 pm - 1:00 pm Networking Lunch

1:00 pm - 1:45 pm Roadmap Presentation

Patrick Charbonneau - VP, Product | AlayaCare

2:00 pm - 2:45 pm Keynote Speaker

SE Health - The H.O.P.E. Model: Re-imagining Home Care with Self-directed Nurse Led Teams


2:45 pm - 3:15 pm Break + Demo Stations

3:15 pm - 4:00 pm Breakout Sessions

Grand Ballroom: Lee Grunberg, President & CEO | Integracare - Using AlayaCare Data to Predict Employee Churn 

Niagara Room: James Cohen, CEO & Co-Founder | Nevvon

Salon A: Lori Holloway, CEO | Bellwoods Centres

Salon B: Networking & Brain Dates

4:00 pm - 4:45 pm Panel Session: Leveraging Integrations and Technology Partners to Deliver Value to Your Clients, Staff and Organization, moderated by Neil Grunberg, VP, Strategy & Corporate Development | AlayaCare




5:00 pm - 6:00 pm 5KM Run/Walk
6:00 pm - 7:00 pm Cocktail Hour
7:00 pm - 8:30 pm Dinner & Awards Ceremony
9:00 pm +  Margaritaville
08:00 am - 09:00 am Breakfast
09:00 am - 10:00 am Keynote Speaker - Christian Gingras, CIO of CBI Health Group

10:15 am - 11:00 am Breakout Sessions

Oakes North Ballroom: Justin Toon, Director, Information Systems & Technology | Home Instead Senior Care - Best Practices for a Successful AlayaCare Implementation

Salon A: Aleem Bhanji, Director, Client Services & Benjamin Matthews, Strategy & Business Development Executive | AlayaCare - A Vision for Integrated Care

Niagara Room: Jonathan Vallee, VP, Engineering | AlayaCare - Technology Revolution in Home Care

Salon B: Networking & Brain Dates

11:00 am - 11:30 am Break

11:30 am - 12:00 pm Roadmap Presentation 2

Patrick CharbonneauVP, Product | AlayaCare

Neil Grunberg - VP, Strategy & Corporate Development | AlayaCare

12:00 pm - 1:00 pm Lunch and Closing Remarks

Adrian Schauer - Founder & CEO, AlayaCare


What Attendees Are Saying

"As a company that recently signed on with AlayaCare we knew going to the conference we would not be as familiar with the software as other company were and we were unsure of how much value in attending there was, to our surprise it was extremely valuable. The information provided by the alayacare team was very useful and providing us with insight of their roadmap was also great to see."


"The opportunity to connect with other users of the software, particularly "like" users is invaluable towards supporting one another towards optimizing use."

"I just wanted to express how refreshing it was that everyone at AC is so transparent, approachable and willing to help with any question. There was never a feeling of any of the questions being silly or not important. I know that our team of four LOVED every portion of the Conference and truly look forward to our return next year!!"



Who should attend Better Outcomes?

Better Outcomes is open to AlayaClients, tech and home care industry professionals and home healthcare providers. If you're interested in learning about outcome-focused home healthcare technologies and the future of home care, Better Outcomes is the conference for you. 

Will I get a list of delegates attending the conference?

An electronic PDF version of the delegate list will be sent out to the Conference delegates. It will also be available to download with the speaker presentations. Kindly respect the privacy of our delegates – this list is not to be used for advertising purposes. If your name does not appear on this list, it is because you opted out of the list on your registration form.

What is the recommended dress code?
Business casual attire is recommended at Better Outcomes.
What meals are provided?

AlayaCare will be providing the following meals: 

Wednesday, September 18th: Breakfast, Lunch and Breaks 
Thursday, September 19th: Breakfast, Lunch, Breaks and Dinner 
Friday, September 14th: Breakfast, Lunch and Breaks

Will I get a copy of the speaker presentations?
Yes. All speaker presentations will be uploaded to the AlayaCare website for your review after the conference.
Who do I contact if I have more questions?

You can reach out to your Client Success Manager or email our Event Marketing Specialist, Shaina Vellone at shaina.vellone@alayacare.com 


Marriott on the Falls

Considered one of the best Niagara Falls hotels in terms of comfort, amazing views of Niagara Falls, service, and amenities, and boasts a team who is dedicated to making your stay memorable with fun events and activities, the Marriott on the Falls is one of the best hotels near Niagara Falls for all these reasons and more.

The recently renovated Marriott on the Falls hotel is the closest hotel to Niagara Falls. This stylish Niagara Falls hotel features an open concept lobby, various room upgrades, and internet access throughout the entire property. 

Deadline for reduced rates: AUGUST 30th, 2019
Reservation Phone Number: 1-800-618-9059



AlayaCare gratefully acknowledges the support of our sponsors

2018 Home Care Pulse-Logo Main
nevvon logo

We are sold out of sponsor and exhibit opportunities for 2019 but please stay tuned for 2020!