AlayaCare endeavors to make certain that the care provided through visits in AlayaMarket meets the standards you would expect from your own agency. In addition, that care providers can provide care in a safe environment and are treated with respect. AlayaCare will continually monitor performance feedback and evaluate quality of care to ensure participants are adding value to this network. We are driven to enable the care we want our loved ones to receive in the place they call home.
We are acutely aware of the challenges you face every day operating your business. We firmly believe in empowering you and your key decision makers with insightful data to ensure that Better Outcomes are achieved. KPIs like Offer acceptance ratios, Referral Revenue, Supply & Demand response time, and more will be available.
Within the AlayaMarket network you elect organizations who you’d like to participate with. All participants are bound by this network of trust and overseen by AlayaCare.
|Be trustworthy and act with integrity|
|Provide accurate & timely information to AlayaCare and other AlayaMarket participants|
|Act fairly and do not misuse AlayaCare’s features or services|
|Do not attempt to damage the reputation of AlayaCare or other AlayaMarket participants|
|Do not attempt to influence customers’ ratings, feedback, and reviews|
|Do not send unsolicited or inappropriate communications to other AlayaMarket participants|
|Do not contact Demand Participant clients directly after care has been provided|
|Do not contact or communicate with care providers of other AlayaMarket participants, unless it is expressly allowed by their employer|
|Do not attempt to circumvent the AlayaMarket matching process|
|Do not use information from participation in AlayaMarket to gain advantage in your market|
|Maintain the required insurance in jurisdictions you participate in with AlayaMarket|
|Adhere to relevant privacy law in your jurisdiction (HIPAA, PIPEDA, PHIPA, Privacy Act 1988- Australia)|
|Report any activities which you feel violate the Terms of Participation, or the Participant Code of Conduct to email@example.com|
Once a Demand Participant assigns an Offer to a Supply Participant, either party may cancel this referral up to two hours prior to start of care. When a cancellation is made between two hours and twelve hours prior to start of care, 25% of the Suppliers Rate will be charged to the party who cancelled. Cancellations made 24 hours or greater prior to start of care will not incur any cancellation fees.
Cancellation within two hours to start of care, or failure to follow through on a transaction by either Demand or Supply will result in 75% of the Suppliers Rate charged to the participant.