Telehealth & Virtual Care: A Regional Guide

AlayaCare is working to provide virtual care solutions for home and community organizations worldwide. You can refer to our research below for the latest information regarding telehealth and virtual care regulations and bill codes in your area. This information is changing daily so it’s important to continue checking with your regional health authority for updates. If you have updates about virtual care in your region, or if you’re interested in learning more about how AlayaCare can support your virtual care needs, please don’t hesitate to reach out.

Get in Touch

*Visitors should consolidate the information shared on this page with the guidance of local experts

UNITED STATESCanadaAustralia

Alabama

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – March 31, 2020

Alabama has responded and released changes in response to COVID-19 which include: 

For information visit:
  • Alabama’s response to COVID-19 on the Alabama Department of Public Health’s (ADPH) site here
  • Healthcare Providers in Alabama via ADPH here
Alaska

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 31, 2020

Alaska has responded and released changes in response to COVID-19 which include  

For information visit: 

  • Alaska's response to COVID-19 here.
  • Alaska Department of Health and Social Services here.
  • Alaska Department of Health and Social Services telehealth resources here.
  • Healthcare Providers in Alaska here.
  • Alaska Medicaid updates here.
Arizona

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 25, 2020

Arizona has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Arizona Department of Health Services here.
Arkansas

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 3, 2020

Arkansas has responded and released changes in response to COVID-19 which include:

California

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 30, 2020

California has responded and released changes in response to COVID-19 which include:

For information visit: 

  • California Department of Public Health here.
  • Healthcare Providers in California here.
  • Inland Empire Health Plan’s provider COVID-19 telehealth guidance here.
  • CalOptima’s COVID-19 provider telehealth FAQ here.
Colorado

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 14, 2020

Colorado has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Colorado Department of Public Health & Environment here.
  • Department of Health Care Policy & Financing Provider News here.
  • Updates and resources for Healthcare Providers in Colorado here.
  • Emergency Updates Mailing List here.
  • Anthem’s care provider COVID-19 guidance here.
Delaware

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 29, 2020

Delaware has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Delaware’s response to COVID-19 here.
  • Healthcare Providers in Delaware here.
District of Columbia (Washington D.C.)

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 23, 2020

Washington D.C. has responded and released changes in response to COVID-19 which include:

For information visit: 

  • District of Columbia’s response to COVID-19 here.
  • Healthcare Providers in Washington D.C. here.
Florida

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 22, 2020

Florida has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Florida Agency for Health Care Administration here.
  • Healthcare Providers in Florida here.
  • Humana’s provider telehealth guidance here.
Georgia

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – April 14, 2020

Georgia has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Georgia Department of Public Health here.
  • Healthcare Providers in Georgia here.
Hawaii

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 16, 2020

Hawaii has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Hawaii State Department of Health here.
  • Healthcare Providers in Hawaii here.
  • Hawaii's Telehealth Regional Resource Center here.
Idaho

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 17, 2020

Idaho has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Idaho Official Resources for the Novel Coronavirus (COVID-19) here.
  • Healthcare Providers in Idaho here.
Illinois

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 20, 2020

Illinois has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Illinois Department of Public Health here.
  • Healthcare Providers in Illinois here.
  • Illinois HFS Updates here.
  • Blue Cross Blue Shield of Illinois provider guidance on COVID-19 coverage here.
  • Humana’s provider telehealth guidance here.
Indiana

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 22, 2020

Indiana has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Indiana Department of  Health here.
  • Healthcare Providers in Indiana here.
  • Indiana Executive Order directing health care sector during COVID-19 here.
Iowa

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 16, 2020

Iowa has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Iowa Department of Public Health here.
  • Healthcare Providers in Iowa here.
Kansas

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 9, 2020

Kansas has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Kansas Department of Health and Environment here.
  • Healthcare Providers in Kansas here.
Kentucky

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 3, 2020

Kentucky has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Kentucky's response to COVID-19 here.
  • Healthcare Providers in Kentucky here.
  • Humana’s provider telehealth guidance here.
Louisiana

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 18, 2020

Louisiana has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Louisiana's response to COVID-19 here.
  • Healthcare Providers in Louisiana here.
  • Louisiana Health Plan Updates here.
Maine

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 16, 2020

Maine has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Maine's response to COVID-19 here.
  • Healthcare Providers in Maine here.
Maryland

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 16, 2020

Maryland has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Maryland's response to COVID-19 here.
  • Healthcare Providers in Maryland here.
Massachusetts

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 9, 2020

Massachusetts has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Massachusetts’ response to COVID-19  here.
  • Healthcare Providers in Massachusetts here.
  • BMC HealthNet Plan’s COVID-19 update and FAQ here.
  • Tufts Health Plan COVID-19 provider guidance here.
Michigan

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 16, 2020

Michigan has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Michigan’s response to COVID-19  here.
  • Healthcare Providers in Michigan here.
  • Medicaid Policies Bulletin here.
  • Meridian Health Plan telehealth guidance for providers here.
Minnesota

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 9, 2020

Minnesota has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Minnesota's response to COVID-19  here.
  • Healthcare Providers in Minnesota here.
  • Blue Cross Blue Shield Minnesota telehealth guidance here.
  • UCare COVID-19 FAQ and telehealth guidance here.
Mississippi

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 15, 2020

Mississippi has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Mississippi’s response to COVID-19  here.
  • Healthcare Providers in Mississippi here.
Missouri

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 3, 2020

Missouri has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Missouri’s response to COVID-19 here.
  • Healthcare Providers in Missouri here.
  • Missouri HealthNet Provider Updates here.
  • Missouri Health Bulletins here.
  • Home State Health Plan COVID-19 information center here.
Montana

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 20, 2020

Montana has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Montana's response to COVID-19 here.
  • Healthcare Providers in Montana here.
Nebraska

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – April 29, 2020

Nebraska has not released any specific guidance or directives related to telehealth in response to COVID-19. Here are Nebraska’s current guidelines on the topic: 

For information visit: 

  • Nebraska's response to COVID-19 here.
  • Healthcare Providers in Nebraska here.
Nevada

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 15, 2020

Nevada has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Nevada's response to COVID-19 here.
  • Healthcare Providers in Nevada here.
New Hampshire

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 16, 2020

New Hampshire has responded and released changes in response to COVID-19 which include:

For information visit: 

  • New Hampshire's response to COVID-19 here.
  • Healthcare Providers in New Hampshire here.
New Jersey

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 21, 2020

New Jersey has responded and released changes in response to COVID-19 which include:

For information visit: 

  • New Jersey's response to COVID-19 here.
  • Healthcare Providers in New Jersey here.
New Mexico

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – April 9, 2020

New Mexico has responded and released changes in response to COVID-19 which include:

For information visit: 

  • New Mexico's response to COVID-19 here.
  • Healthcare Providers in New Mexico here.
  • MCO Guidance on COVID-19 including Bill Codes here.
New York

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – May 29, 2020

New York has responded and released changes in response to COVID-19 which include:

For information visit: 

  • New York's response to COVID-19 here.
  • Healthcare Providers in New York here.
  • HealthFirst’s provider telehealth policies here.
  • Fidelis Care’s COVID-19 important updates here.
  • MetroPlus Health Plan’s provider news and communications here.
  • Interagency Telehealth Guidance from Office of Primary Care and Health Systems Management here.
  • Telehealth Guidance Power Point here.
North Carolina

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 14, 2020

North Carolina has responded and released changes in response to COVID-19 which include:

For information visit: 

  • North Carolina's response to COVID-19 here.
  • Healthcare Providers in North Carolina here.
North Dakota

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 3, 2020

North Dakota has responded and released changes in response to COVID-19 which include:

For information visit: 

  • North Dakota's response to COVID-19 here.
  • Healthcare Providers in North Dakota here.
  • North Dakota Q&A for Medicaid and COVID-19 here.
Ohio

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 14, 2020

Ohio has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Ohio's response to COVID-19 here.
  • Healthcare Providers in Ohio here.
  • CareSource provider updates and announcements center here.
Oklahoma

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 22, 2020

Oklahoma has responded and released changes in response to COVID-19 which include:

For information visit: 

  • United Health Care’s COVID-19 telehealth, billing, and reimbursement updates here.
  • Oklahoma's response to COVID-19 here.
  • Healthcare Providers in Oklahoma here.
  • State COVID-19 and related Medical Statistics here.
  • Governor of Oklahoma’s Actions and Updates here.
Oregon

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 21, 2020

Oregon has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Oregon's response to COVID-19 here.
  • Healthcare Providers in Oregon here.
  • Oregon Governor COVID Information and Resources here.
Pennsylvania

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 9, 2020

Pennsylvania has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Pennsylvania’s response to COVID-19 here.
  • Healthcare Providers in Pennsylvania here.
  • Changes for Pennsylania’s MCOs here.
  • COVID-19 Provider Resources and Updates here.
  • Keystone First COVID-19 resource center here.
  • UPMC Health Plan telehealth guidelines here.
  • Gateway Health COVID-19 telehealth updates here.
Rhode Island

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 21, 2020

Rhode Island has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Rhode Island's response to COVID-19 here.
  • Healthcare Providers in Rhode Island here.
  • Rhode Island COVID-19 Data here.
  • Rhode Island Regulation Updates here.
South Carolina

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 20, 2020

South Carolina has responded and released changes in response to COVID-19 which include:

For information visit: 

  • South Carolina's response to COVID-19 here.
  • Healthcare Providers in South Carolina here.
  • Select Health of South Carolina provider COVID-19 guidance here.
South Dakota

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 20, 2020

South Dakota has responded and released changes in response to COVID-19 which include:

For information visit: 

  • South Dakota's response to COVID-19 here.
  • Healthcare Providers in South Dakota here.
Tennessee

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 24, 2020

Tennessee has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Tennessee's response to COVID-19 here.
  • Healthcare Providers in Tennessee here.
  • TennCare changes with MCO guidelines here.
Texas

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 24, 2020

Texas has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Superior Healthplan’s occupation, physical, and speech-language therapy updates here.
  • COVID-19 provider information here.
  • Texas' response to COVID-19 here.
  • Healthcare Providers in Texas here.
  • Texas Medical Board Updates here.
  • Superior Health Plan’s COVID-19 updates here.
  • Aetna Better Health of Texas provider guidance for telehealth here.
Utah

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – April 15, 2020

Utah has not released any specific guidance or directives related to telehealth in response to COVID-19. Here are Utah’s current guidelines and resources on the topic: 

For information visit: 

  • Utah's response to COVID-19 here.
  • Healthcare Providers in Utah here.
Vermont

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 16, 2020

Vermont has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Vermont's response to COVID-19 here.
  • Healthcare Providers in Vermont here.
Virginia

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 29, 2020

Virginia has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Virginia's response to COVID-19 here.
  • Healthcare Providers in Virginia here.
  • Anthem HealthKeepers Plus LTSS authorization extension here.
  • Magellan Healthcare COVID-19 provider notice here.
Washington

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 9, 2020

Washington has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Washington's response to COVID-19 here.
  • Healthcare Providers in Washington here.
  • Billing and Resource Guide for Medicaid here.
  • Contact for all Billing, Coding and Telehealth Questions related to COVID-19 here.
  • Community Health Plan of Washington provider FAQ here.
  • Molina Healthcare Washington COVID-19 provider FAQ here.
  • Coordinated Care COVID-19 provider information here.
West Virginia

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 15, 2020

West Virginia has responded and released changes in response to COVID-19 which include:

For information visit: 

  • West Virginia's response to COVID-19 here.
  • Healthcare Providers in West Virginia here.
Wisconsin

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 13, 2020

Wisconsin has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Wisconsin's response to COVID-19 here.
  • Healthcare Providers in Wisconsin here.
Wyoming

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – April 29, 2020

Wyoming has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Wyoming's response to COVID-19 here.
  • Healthcare Providers in Wyoming here.
 

Canada

Canada has responded to the growing health crisis related to COVID-19. Many of its National Health Care departments and associated organizations have taken measures at a federal level to aid its Provinces, Territories, Municipalities and Citizens. Here are the current actions being taken: 

Alberta

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 22, 2020

Alberta has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Alberta's response to COVID-19 here.
  • Healthcare Providers in Alberta here.
  • AHCIP Bulletin Updates here.
  • General Standards of Practice for Telemedicine here.
  • Physician and Family Support Program here.
British Columbia

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 25, 2020

British Columbia has responded and released changes in response to COVID-19 which include:

For information visit: 

  • British Columbia's response to COVID-19 here.
  • Healthcare Providers in British Columbia here.
  • Telehealth and Telephone Services FAQ here.
  • Guidelines for Video Usage in Virtual Care here.
  • Virtual Care Billing Webinar – March 30, 2020 6:00 PM PT here.
Manitoba

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 24, 2020

Manitoba has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Manitoba's response to COVID-19 here.
  • Healthcare Providers in Manitoba here.
  • Policies and Waivers for Medical Student Aid during COVID-19 here.
New Brunswick

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 24, 2020

New Brunswick has responded and released changes in response to COVID-19 which include:

For information visit: 

  • New Brunswick's response to COVID-19 here.
  • Healthcare Providers in New Brunswick here.
  • Health Network Bulletins and Updates here.
Newfoundland and Labrador

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 23, 2020

Newfoundland and Labrador has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Newfoundland and Labrador's response to COVID-19 here.
  • Healthcare Providers in Newfoundland and Labrador here.
  • Key Messaging from Health Authorities for Home Care here.
  • NLMA’s Updates and Resources here.
Northwest Territories

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 19, 2020

Northwest Territories has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Northwest Territories' response to COVID-19 here.
  • Healthcare Providers in Northwest Territories here.
Nova Scotia

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 25, 2020

Nova Scotia has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Nova Scotia's response to COVID-19 here.
  • Healthcare Providers in Nova Scotia here.
  • Nova Scotia COVID-19 testing Data here.
  • Nova Scotia Bill Codes Manual here.
  • Nova Scotia Telemedicine Standards and Guidelines here.
  • Guidance on Pharmacy Measures here.
Nunavut

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – March 25, 2020

Nunavut has not released any specific guidance or directives related to telehealth in response to COVID-19. For information visit: 

  • Nunavut's response to COVID-19 here.
  • Healthcare Providers in Nunavut here.
  • Latest Updates and Releases related to COVID-19 here.
Ontario

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 26, 2020

Ontario has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Ontario's response to COVID-19 here.
  • Healthcare Providers in Ontario here.
  • OHIP Billing Codes Cheat Sheet here.
  • Virtual Care information Manual here.
Prince Edward Island

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 19, 2020

Prince Edward Island has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Prince Edward Island's response to COVID-19 here.
  • Healthcare Providers in Prince Edward Island here.
  • PEI Medical Society Updates here.
  • FAQ for Virtual Care here.
Quebec

Telehealth: YES | Bill Codes Available  NO | Latest COVID-19 update – March 21, 2020

Quebec has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Quebec's response to COVID-19 here.
  • Healthcare Providers in Quebec here.
  • General Telemedicine guidelines for Healthcare Professionals here.
Saskatchewan

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – May 29, 2020

Saskatchewan has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Saskatchewan's response to COVID-19 here.
  • Healthcare Providers in Saskatchewan here.
  • General Virtual Care Guidelines during a Pandemic here.
  • General Telemedicine Guidance for Healthcare Professionals here.
  • Physician and Healthcare Professionals Program Resources during COVID-19 here.
Yukon

Telehealth: YES | Bill Codes Available  YES | Latest COVID-19 update – March 21, 2020

Yukon has responded and released changes in response to COVID-19 which include:

For information visit: 

  • Yukon's response to COVID-19 here.
  • Healthcare Providers in Yukon here.