Data plays a key role here too, as the right technology tracks trends within your organization and predicts specific reasons why employees might decide to leave. This is where machine learning and predictive technology are drivers for recruitment and retention, relieving caregivers of inefficiencies that contribute to burnout and eventual departure. In fact, our own data shows that a workforce optimization solution can yield a 10-20 percent increase in caregiver utilization, 33.5 percent reduction in weekly travel time, 35 percent reduction in scheduling time, and a 15 percent reduction in recruitment costs.
Optimized scheduling and visibility: Better scheduling correlates with happy staff. This considers both client and staff preferences on an ongoing basis, whether it’s the number of hours a caregiver wants to work or the amount of time spent on the road. The right technology -- and the subsequent data outputs -- can optimize routes and visit times, ensuring hours and efficiencies are maximized.
Furthermore, point-of-care clinical data can empower caregivers by enabling remote access to the most up-to-date health information at the appropriate time during the client visit. With immediate visibility into client history and real-time data capturing, caregivers can deliver high-quality, efficient care.
Seamless client/caregiver matching: Data can also match clients to caregivers, aligning skills and interests. This can be particularly important for clients with very specific needs, or whose personalities may clash. Ensuring caregivers to meet with their preferred clients boosts not only their satisfaction levels but those of their clients as well. Such matches can be expressed as a percentage value; for example: Elsie’s primary caregiver Barb is a 95 percent match because of her specialized training with diabetes, their shared political views, and work hour preferences.
Soon, data will even be able to foster predictive hiring. For example, it could show that more PSWs will be needed in a particular county by the summer, or that a physiotherapist would be a beneficial addition to your staff roster. This predictive technology will one day prove indispensable when it comes to agency HR planning.