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Support
- Support portal http://alayacare.zendesk.com
- Business and afterhours telephone number: +1 (855) 858-5214 press 2
- Level 1: customer’s support or help desk
- Levels 2-5: AlayaCare support
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Release management
- Monthly releases ensuring you’re always on the latest version of the application
- SLA managed notifications and thorough release notes
- Week long release preview in safe environment
- Guided webinars
- Template resources for downstream communication
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Performance
- Level 1 support training on best practices for downtime procedures (offline mode for mobile devices, staging environment for read-only back up)
- 24/7 support for urgent issues
- Notifications and reporting via http://alayacare.status.io
- Client centered escalation policy