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Security Support

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  • Support

    • Support portal http://alayacare.zendesk.com
    • Business and afterhours telephone number: +1 (855) 858-5214 press 2
    • Level 1: customer’s support or help desk
    • Levels 2-5: AlayaCare support

  • Release management

    • Monthly releases ensuring you’re always on the latest version of the application
    • SLA managed notifications and thorough release notes
    • Week long release preview in safe environment
    • Guided webinars
    • Template resources for downstream communication

  • Performance

    • Level 1 support training on best practices for downtime procedures (offline mode for mobile devices, staging environment for read-only back up)
    • 24/7 support for urgent issues
    • Notifications and reporting via http://alayacare.status.io
    • Client centered escalation policy