Introducing a HIPAA and PIPEDA compliant messaging feature to stay connected to your team.

Available directly in the AlayaCare mobile and web application, the new Secure Messaging feature provides two-way instant messaging for your staff to communicate and collaborate one-on-one and in groups securely and in real time.


Minimize data security risks

The AlayaCare Secure Messaging feature allows for PHI data residency capability, and control of client information storage, and is secured through TLS and AES256 encryption; making the feature compliant under HIPAA as well as Canadian PIPEDA and the Australian Privacy Act of 1988. Feel confident knowing that vital client information is protected.

Secure Messaging mobile app

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Enhance care team efficiency

Simplify efforts amongst your team members to communicate and collaborate in real-time with key care team members and back-office administrators over a secure network. Secure Messaging includes a company directory allowing you to create individual and group chats and provides automatic delivery and read notifications.

Increased collaboration amongst agency employees

Enhance clinical workflows and maintain patient privacy while improving your organization's overall care and safety through seamless communication within your home care organization. Secure Messaging allows you to have an instant, two-way dialogue amongst care staff securely at any time, anywhere.

Secure Messaging mobile application

Benefits of Secure Messaging

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In-App Secure Messaging 

Reach caregivers instantly to notify them of last-minute schedule changes using our direct or group in-app messaging.

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HIPAA + PIPEDA Compliant

Have peace of mind that important information is kept protected by providing your team with health information privacy compliant instant messaging.

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Empower Care Teams

Keep your whole team informed of your client's care progress and continuity with instant messaging that stores communications for up to six months.


Do I have to download a separate app for Secure Messaging?

No! Secure Messaging is integrated into the AlayaCare Cloud platform, creating an all-in-one comprehensive solution for your home care agency and team members.

How will user get notified of a new message?

Mobile users are notified via push notifications and web user through web notifications.

Does Secure Messaging cost money?

This is a premium feature on the AlayaCare Cloud platform. Please fill out the contact form to get more information or reach out to your Account Manager for more details.

Which regions are supported?

Secure Messaging may not be available in all countries or regions. This premium feature is currently available in USA, Canada and Australia. We're working on bringing the Secure Messaging features broadly to more regions.

Interested in learning more about AlayaCare’s Secure Messaging?

Complete the form to schedule a live demonstration.