Customer Success

Our vision is to empower our customers to re-imagine the way they deliver care and achieve better outcomes.

Our Customer Success team partners with you throughout your AlayaCare implementation journey and beyond ensuring you have the support you need to reach your goals and get the most out of the software. We enable success by providing our customers with best-in-class services, support, and experience.

From on-boarding and implementation to optimization and training services, our team is committed to providing you, your staff, and your clients with the best quality service needed to achieve better outcomes.

AlayaCare believes in creating a collaborative implementation process where we direct you on a journey to optimization. Your team will follow a structured approach to implement our software based on the best practices and a deep understanding of what works best for our clients. Whether you’re a small or enterprise-size organization, we will work with you to customize your implementation process to achieve mutually accepted goals that are simple, attainable, and measurable.

Our Client Services team is dedicated to meeting your agency-specific needs.

Depending on the scale and complexity of your project, we help you determine the best on-boarding and implementation plan for your organization. Your success is our success, and we are committed to making your team's transition as seamless and successful as possible.

Our customer support doesn't stop after implementation.

Our Client Experience team comes with the broad industry expertise and deep product knowledge to help you leverage our platform to its fullest to enable you to achieve better outcomes. The Client Experience team consists of two functions: 

Support Team

Our 24/7 international support has a team of experts who will work with you and do everything we can to resolve your problems. With a 95% Customer Satisfaction score (CSAT), you can rest assured knowing our team is empowered to get you the answers you need, every step of the way. We offer a number of resources available to you to help you along your journey with AlayaCare: 

Client Relationship Team

Want to get even more out of the AlayaCare platform? Our Client Relationship team is here to help you grow. Every AlayaCare customer has access to a dedicated resource on the Client Relationship Team who conduct formal quarterly health checks with your organization. Your CRM will work with you to understand your business goals and partner with you to ensure you are recognizing the full value of your investment in AlayaCare. 

The Client Relationship team also offers a variety of packages that include additional training, consulting and technical services to help you maximize results with AlayaCare.