To accurately document the completion of ADLs for a client, there needs to be an effective system. Some home care agencies rely on paper documentation; the clerk/coordinator physically goes through a large amount of visit notes/flow sheets and enters the data into their homecare software solution. No doubt these paper processes are inefficient, outdated, and in some cases, make operations non-compliant (see Cures Act).
The other method agencies use to capture time & attendance, take notes and document care is via telephony. Telephony is arguably equally as outdated as paper processes.
After completing an exhausting shift, the care worker needs to call and enter information using touchtone keys– this onerous option doesn’t allow the care worker to input detailed comments.
An easier, more efficient way to track ADLs and care worker hours is through a software solution that can accomplish tasks a legacy system is ill-equipped to deliver.
These legacy systems are fraught with inefficiencies, manual processes and are subject to human error.
In particular, the reconciliation process, which verifies prescribed tasks against completed tasks is daunting to say the least. Quality assurance and validation can take several hours, if not days to complete.
Some agencies adopt a “sample” approach, where a percentage of visits are verified. This shortcut carries risks and can put agencies at risk for non-compliance.
A recent study on The Impact of Home Care Electronic Health Record on Timeliness of Clinical Documentation, Reimbursement, and Patient Outcomes found that productivity in the number of clinical notes documented post-implementation of an electronic solution increased almost 10-fold compared to pre-implementation.
Courtesy of mobile technology, end-to-end systems, home care solutions and configurable workflow with mandatory tasks, a home care agency can ensure each and every visit is compliant to care plans.
Case managers and supervisors rely upon technology to ensure each and every visit follows the prescribed plan. This configurable workflow is an example of how technology can help supervisors focus on outliers and exceptions.
Furthermore, the operations staff benefit from time savings, finance staff feel more assured their billing file tied to ADLs are completed, and most importantly the client and family see progression towards achieving the goals set in the care plan.
With the assistance of a home care software, organizations can manage their operations in a more efficient way.
AlayaCare is a provider of an end-to-end home healthcare software solution focused on improving agency outcomes through the use of next-generation technology. If you’ve been holding on to your outdated processes, AlayaCare is here to help.
Reach out for a demo today and learn how we can help your agency improve outcomes.