3 Tips for Improving Home Care Client Experience

Lyan Khazanchi Posted on Feb 27, 2017

Many home health care providers have been implementing new strategies focusing on the client first. This means that clients will have more input, choice and control over their home care services and overall care plan or package.

The ultimate goal for home care providers is to deliver the finest care possible. To ensure your home care agency is providing a client-first experience and that your clients are satisfied with the care they are receiving, consider focusing on the following 3 pillars: 

  1. Consistency

While the primary focus for home care schedulers is to ensure no visits are vacant or missed, overall client satisfaction is often linked to caregiver consistency. However, many providers are burdened with spending a large amount of time on scheduling due to tedious processes and workflows and are limited in their abilities to ensure clients are receiving the most consistent care possible. With the help of modern home care software solutions, providers have access to tools such as employee-client matching to help increase consistency and improve the overall client experience. 

 

 

  1. Flexibility

Addressing a client's personal needs and preferences, as well as providing them with the flexibility to change, alter and improve their home care plan or package is key to delivering truly client-focused care. 

The provider needs to be able to accommodate each client's situation on a one-to-one basis, which can be difficult for an agency that operates on paper processes. Using physical pen and paper makes the process of flexibility much more problematic due to constant changes, outdated systems and a higher chance of errors. 

 

 

  1. Comfort

Typically, and depending on the types of services the consumer is receiving, the caregiver spends a specified number of hours in-house delivering the required services.

However, for the most part, the client is functioning without the presence of a caregiver. Home care agencies that offer virtual care options, such as remote patient monitoring or video conferencing, enable their caregivers to check in on the comfort of their clients more conveniently and frequently depending on client preferences. 

 

 

Maintaining a happy and healthy environment for clients is vital in any agency. 

Implementing a home healthcare software is key to a more efficient system and could make all the difference when it comes to ensuring your clients are receiving consistent care, have flexibility and choice in their care, and are comfortable in their environments.

AlayaCare is a provider of revolutionary, cloud-based home healthcare software with a product spanning clinical documentation, back office functionality, client and family portals, virtual caremobile care worker apps and electronic visit verification systems

 

 

Download our guide below to find out how you can start improving your client experience:

8 steps to improving your client experience in home care CTA

 

 

 

Topics: Back Office Suite, Clinical Documentation, Virtual Care