Data metrics and feedback gathered through the Home Care Pulse Satisfaction Management Program allow AlayaCare customers to accurately measure and improve the quality of care.
NOVEMBER 7, 2019
Leading home care software platform, AlayaCare, announced their partnership and integration with Home Care Pulse – a leading organization for quality assurance and performance benchmarking in the home care industry. The integration provides AlayaCare customers with more tools to measure and improve the quality care that they provide to clients in their home.
Home Care Pulse helps home and community care agencies measure the satisfaction of their clients and caregivers, by conducting telephone interviews on behalf of home care agencies to gather unbiased feedback and ratings.
“With actionable data and feedback from clients and caregivers, home care agencies can make informed decisions and work smarter to improve satisfaction and increase quality of care,” said Erik Madsen, CEO of Home Care Pulse. “We’re excited to partner with AlayaCare who share in our vision of enabling home care providers to raise the level of in-home care they provide.”
The partnership and integration enables mutual customers of AlayaCare and Home Care Pulse to streamline processes and reduce duplication of data, feeding automatically to the Home Care Pulse Satisfaction Management Program. This allows AlayaCare customers to keep their caregiver and interviewee lists up to date and improve operational efficiency. The reports generated through Home Care Pulse’s platform allow AlayaCare customers to identify business needs and take action to reduce client and caregiver turnover and increase client and caregiver satisfaction.
“At AlayaCare, our mission is focused on helping home and community care providers achieve better outcomes,” said Neil Grunberg, VP Strategy of AlayaCare. “Better outcomes are best achieved with evidence-based metrics and feedback that help inform how to improve satisfaction and quality of care. Partnering with Home Care Pulse allows our customers to efficiently use data and feedback to better improve their businesses, and as a result provide the best care possible.”
AlayaCare's unique platform includes back office, client and family portals, remote patient monitoring, telehealth, and mobile care worker functionality in one integrated, highly robust and secure, cloud-based system. AlayaCare is providing the platform for home and community care organizations to propel towards innovation and home care of the future. AlayaCare was founded in 2014. http://www.alayacare.com
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse surveys thousands of clients and caregivers each month to gather satisfaction ratings and detailed, unbiased feedback. This data is then provided to the agencies in a real-time online portal that helps the businesses identify needs and take action to reduce client and caregiver turnover, increase satisfaction, and boost referrals.
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