Home care agencies are constantly faced with the challenge of obtaining the best resources in order to offer the most effective services to their patients.
It’s much easier said than done.
The home healthcare industry, specifically, is quite reluctant to change. Now that the industry is facing dramatic shifts with the help of technology, many home care agencies are finding themselves needing new tools and strategies to improve employee processes. Here are three ways technology is impacting home care agency operations:
- Tracking skills and abilities
A struggle that many agencies face is finding caregivers that are equipped with the necessary skills according to what’s in demand.
Let’s take this example: Bob is a patient with multiple sclerosis, he faces many physical challenges and doesn’t have much control over his movement.
He needs the assistance of a Hoyer Lift.
Nancy is a care worker who has been working with Bob for 3 years. Nancy is not trained on how to use a Hoyer Life so she asks her agency to train her on the skills necessary for the device. Nancy’s agency is having a hard time tracking who is already trained on the Hoyer to take on the task of teaching her.
This entire process is better managed with a tool embedded into a software solution. Technology performs the task of tracking skills and abilities and eliminates the need to manually search for qualified staff.
This process also happens in real-time, versus the hours it would take a manager to complete.
Watch a video example here:
In addition to tracking skills, it’s important to find a solution that can alert the scheduler of any expiring qualifications. Tools like this allow the agency to progress employee processes and organization.
- Delegated tasks and authority to achieve scale
Increasingly, providers are looking to technology to increase scale of operations.
One area to explore using skill tracking is the notion of coaching, training, and task delegation from an RN to a non-RN or LPN (and sometimes even non-skilled staff like a home health aid or personal support worker).
Consider the following: an employee trained on a specific task for a specific client where the task itself is being delivered in real-time with the assistance of a training Nurse. The advantage lies in the ability of the nurse’s senses and experience to work with the “hands” of the caregiver in the field. Home care technology, mobility, and real-time workflow plays a vital role in helping the agency achieve this delegation.
- Business Intelligence (BI)
Home care providers realize their data is useful for work optimization, population health and performance management. Many agencies use manual functions like Excel workbooks or paper processes to document.
To be competitive, agencies are required to pull reports together in minutes. This is where a business intelligence (BI) tool comes into place.
BI tools allow agencies to stop sifting through all of their digital or literal paperwork and focus on understanding their data. Key stakeholders can visualize KPIs (Key Performance Indicators) and critical metrics on a dashboard, create ad hoc custom reports, and quickly find the information they need. Download the BI Guide to learn more.
Can your software plot a map all of your caregivers’, their capacity (or utilization) to perform certain tasks?
Consider our running example of Hoyer Lift training. When employee skill visibility is combined with transparency of work hours and skill tracking in geo zones, it provides knowledge and insight to recruiters, coordinators, and schedulers to meet the demands of your referral sources.
AlayaCare is a provider of an end-to-end home healthcare software solution focused on improving agency outcomes through the use of next-generation technology. If you’ve lack visibility into employee skills, tasks and overall agency operations, AlayaCare can help.
Reach out for a demo today and learn how we can help your agency increase efficiencies and overall client outcomes.