FAQ: AlayaCare Announces Acquisition of
FAQ
Q: What’s the announcement?
A: AlayaCare, an award-winning technology platform for home and community care, announced the acquisition of Procura, a division of Complia Health, a leading global provider of enterprise software for long-term and post-acute care organizations. With nearly 200 customers, Procura was founded in 1989 and has operations in Canada and Australia.
Q: What is happening with my Procura software?
A: The AlayaCare team, along with the same great Procura team you signed on with will continue to support the Procura software.
Q: What is happening with my Procura implementation?
A: Your implementation of the Procura solution will continue as planned with the same team, same product and same service.
Q: What is happening to my recently deployed/upgraded Procura install?
The Procura product will continue to be developed and supported.
Q: What does the future of Procura and the software look like?
A: We have no plans to sunset the Procura product suite, and will continue to maintain, enhance, and support it. AlayaCare and Procura will be working together to create a best-of-breed solution by integrating highly-valued Procura features into the AlayaCare product, and by introducing AlayaLabs machine learning and analytics offerings to the Procura market. AlayaCare will continue to offer the world’s most trusted and robust home, community and residential aged care technology solution and will encourage Procura customers to continue to trust AlayaCare as a partner moving forward.
Q: What is happening to my Procura roadmap items?
A: Both Procura and AlayaCare’s current roadmaps and client commitments will be considered as our teams work together to develop a comprehensive and seamless product integration plan.
Q: What is happening to my Procura project team/contact/etc.?
A: Your key contacts and staff will remain the same. The AlayaCare team is looking forward to welcoming the Procura team to our family as they continue to support your organization.
Q: Will this influence my subscription or professional services costs?
There will be no impact on the
Procura
or AlayaCare subscription or professional services costs
.
Q: Will our Service Level Agreement (SLA) change?
No
changes will be made to your
SLA
,
you’ll receive the same great support you’re used
to as specified by both AlayaCare
and
Procura
.
Q: What’s happening to the AlayaCare software?
Bringing
Procura
’s
team and solution onboard will enable AlayaCare to further bolster its capabilities for home and community care organizations by providing more insights on enterprise features, public sector integrations and
expand our service offerings with a
residential care solution
in the
Australia
market
. Customers will be able to unlock even greater value from their data to drive smarter business decisions and more intelligent client experiences.
Q: Will I receive the same support from AlayaCare?
It will be business as usual for AlayaCare customers. There will be no changes to the support you receive
,
and your key
contacts will remain the same.
Q: Who can I speak to if I have questions about the acquisition?
Contact Information
Media
Charlene Magnaye, [email protected]
Client Enquiries
Scott Overhill
Chief Business Officer, AlayaCare – Formerly GM, Procura
[email protected]
Brady Murphy
VP, Sales & Marketing
[email protected]
855-858-5214 ext. 201